Privacy Policy

Last Updated: June 25, 2026

Roseville Recovery Center ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.rosevillerecovery.com, contact us by phone or email, or communicate with us via text message. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, phone number, email address, and other contact details you voluntarily provide through our contact forms, phone calls, or text messages.
• Health-Related Information: Information you share about substance use, mental health, or treatment needs for the purpose of assessing how we can help you. This information is treated with the highest level of confidentiality.
• Usage Data: IP address, browser type, pages visited, time spent on pages, and referring URLs, collected automatically when you visit our website.
• Communications: Records of phone calls, emails, chat sessions, and text messages exchanged with our team.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide information about treatment programs
• Conduct insurance verification and admissions assessments
• Send you appointment reminders, follow-up messages, and treatment-related communications
• Send SMS/text messages if you have opted in to our text messaging program (see Section 5)
• Improve our website and services
• Comply with applicable laws and regulations, including HIPAA where applicable
• Protect the safety and security of our staff, clients, and facility

3. Confidentiality of Substance Use Treatment Information

Information related to substance use disorder treatment is protected under federal law, specifically 42 CFR Part 2 (Confidentiality of Substance Use Disorder Patient Records) and the Health Insurance Portability and Accountability Act (HIPAA). We do not disclose any patient-identifying information without your written consent, except as permitted or required by law.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• With your consent: We may share information with other treatment providers, family members, or third parties when you provide written authorization.
• Service Providers: We may share information with trusted third-party vendors (e.g., our website host, CRM software, or insurance verification services) who assist us in operating our business, subject to confidentiality agreements.
• Legal Requirements: We may disclose information when required by law, court order, or government regulation, or to protect the safety of any person.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support programs, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Text Messaging (SMS) Policy

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where visitors come from. You may disable cookies through your browser settings; however, some features of the website may not function properly without them.

We may use Google Analytics and similar tools to understand how visitors interact with our site. These tools collect anonymized data and are subject to their own privacy policies.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are intended for adults aged 18 and older. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

10. Your Rights (California Residents – CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information we collect and how it is used
• The right to request deletion of your personal information
• The right to opt out of the sale of your personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information in Section 12 below.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.